|Faced a bug||Gather info||Report||Reproduce||Analyse||Fix||Deploy|
The old way
|Customer reports a problem||Customer support talks to customer||Customer support reports an issue||Developer recreates environment and reproduces the problem||Developer analyses the issue||Developer fixes the issue||DevOps deploys a fix to production|
The Kuoll way
|Customer reports a problem or Kuoll script detects a problem||Kuoll script captures bug report automatically||Kuoll script captures high-fidelity bug report||Kuoll replays captured report in debug mode||Developer analyses the issue with ease||Developer fixes the issue with confidence||DevOps deploys sure fix to production|
|Finds bugs before your customers do||Automated capturing||High-fidelity capturing||High-fidelity replay||Much easier||Sure fix||Bugs fixed faster|
Kuoll provides developers with a complete record of backend-fronted-user interaction of the moments when users face a glitch in your software. With Kuoll, developers can fix bugs without even reproducing them.
Developers understand not just what happened, but why each specific issue occurred. With this understanding, developers fix issues much faster and get back to development of new customer-beneficial features.
Developers spend less time on troubleshooting and issue investigation. Kuoll speeds up development and makes it more enjoyable. The entire development process becomes healthier.
Kuoll works on front-end and records user-frontend-backend interactions.
Customers use your software as usual. No need to install third party applications or extensions.
When a customer faces a bug in your software, Kuoll saves the temporal user session to Kuoll server. Kuoll detects erroneous situations automatically. Also, Kuoll considers a customer support request as a trigger to save the user’s session.
Having the Kuoll record (debuggable record of user session), The developer can easily fix software defects.
Yes, they are. Nobody asked them to provide a ton of details about the issue. And issues are resolved really fast!
The issue is closed blazing fast so you can get back real to development.